99ok Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

This Privacy Policy is issued by 99ok ("we", "our platform") and applies to all individuals who use the 99ok website, applications and services ("Member" or "you"). It describes our practices for collecting, using, storing and protecting your personal information.

We take privacy very seriously. As an online casino and Sports Betting platform serving players across Malaysia – from Kuala Lumpur to Johor Bahru, from Kota Kinabalu to Kuching – we understand that your trust depends on how we handle the information you share with us.

This Policy should also be read alongside 99ok's Terms & Conditions. This Privacy Policy is updated from time to time to reflect changes in our practices or new legal requirements. The latest version is always available on this page.

99ok collects your personal data through various means — when you register an account, make transactions, play games, contact customer support or simply browse our platform. The types of data we collect include:

For identity verification purposes (KYC – Know Your Customer), we may request additional documents such as a copy of your MyKad, a recent bank statement, or a utility bill to confirm your address. This is a regulatory compliance requirement that we are unable to waive.

Every piece of data we collect has a clear and legitimate purpose. 99ok uses your personal information for the following:

• Account Management: Creates, verifies, and maintains your member account, including a secure login process.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Maybank2u FPX, and more, and manages withdrawals in Malaysian Ringgit (MYR).
• Customer Service: Providing support and responding to your enquiries, complaints, or requests via live chat and email.
• Legal Compliance: Fulfil anti-money laundering (AML), know your customer (KYC), and other regulatory obligations.
• Platform Security: Detecting and preventing fraud, unauthorised access, collusion and other suspicious activities.
• Personalised Experience: Personalising promotions, game recommendations and content based on your preferences and playing habits.
• Marketing Communications: Sending information about new bonuses, promotions, and platform features – provided you have given your consent.
• Analytics & Improvement: Understanding how members use the platform to continuously improve the user experience.

99ok does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are situations where we need to share certain information with the following parties for legitimate purposes:

• Payment Providers: Required transaction information is shared with payment gateway providers that handle your MYR deposits and withdrawals — including e-wallet and banking service providers.
• Game Providers: Minimal technical data is shared with our gaming software providers to ensure games function correctly and betting records are accurately maintained.
• Security Services: Identity verification and fraud prevention service providers who assist us in verifying member identities and detecting suspicious activity.
• Authority: Law enforcement agencies, regulatory bodies, or Malaysian government authorities when required by law, warrant, or court order.
• Business Mergers: In the event of a merger, acquisition, or asset sale, member data may be transferred – and you will be informed in advance.

We continuously invest in security infrastructure to keep your personal data protected at all times. Our technical and organisational measures include:

• All communications between your browser/app and 99ok's servers are protected by TLS/SSL encryption.
• Passwords are stored in cryptographic hashed format — we do not store your original password.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• An intrusion detection system (IDS) monitors suspicious traffic around the clock.
• Independent security audits are conducted periodically by third-party firms.
• Data security training is provided to all staff who handle member personal data.

99ok does not retain your personal data for longer than necessary. Retention periods vary depending on the type of data and the applicable legal or business requirements:

Once the applicable retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to you.

The 99ok platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the 99ok platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 99ok:

99ok services are intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from minors.

If you believe that someone under the age of 18 has registered an account on 99ok or has provided us with their personal data, please contact us immediately at support@99ok-khelo.net. We will investigate and take appropriate action, including deleting the account and all associated data.

99ok reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, new legal requirements or directions from regulatory authorities.

When we make material changes to this Policy, we will notify you via:

• An email notification will be sent to the address registered to your account.
• A prominent notice on the 99ok platform homepage.
• In-platform notifications when you log in.

Changes take effect 7 days after notice is given. Your continued use of the 99ok platform after the effective date constitutes your acceptance of the updated policy. Previous versions of this Privacy Policy are available upon request from our support team for reference.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, you can reach us through the following channels:

Please include "Privacy Policy Enquiry" in the subject line of your email or message so our team can handle your request promptly. We are committed to addressing every privacy enquiry with seriousness and professionalism.